November 25, 2013
If all you have is a hammer, everything looks like a nail.
The often quoted axiom “if all you have is a hammer, everything looks like a nail” is from Abraham Maslow’s The Psychology of Science...
November 13, 2013
I work at the Yale University Library in the Library IT group’s User Experience Department. Libraries have changed radically in the 15 years I’ve been at Yale. We have gone from being an...
November 11, 2013
For me the idea of ‘Users first!’ means simply that: putting the user first in the job you are doing.
I’ve been a software developer for most of my career and in many cases I’ve been...
November 6, 2013
Case Study:
In January 2010, Yale’s Center for Media and Instructional Innovation conducted a survey of mobile devices used to access Classes*v2, the University’s learning management system built on...
November 1, 2013
Consider this: You have created a report with graphs and charts to explain trends to your users. Your report doesn’t make sense – in fact, it is confounding people. You are frustrated that they don...
